Customer Service
AUTHORIZED
FINE PAINTS of EUROPE RETAILERS®
Fine Paints of Europe® coatings are sold by reputable, independently
owned paint
retailers. If you are located in or near a community that has a FPE retailer,
please shop at that store, as we do not compete with our retailers. For all
other areas, please call our toll-free order line at 800-332-1556 or order
from our website.
TO ORDER OR OBTAIN ADVICE FROM A PERSONAL PAINT
CONSULTANT
Please call Monday through Friday, 8:00am to 6:00pm; Saturday, 9:00am to 4:00pm (E.S.T.). Please call our toll-free number to place an order, learn more about our unique finishes or to discuss the details of your project. This support service is available to all clients.
Phone: 1-800-332-1556
Fax Order: 1-802-457-1740
E-mail: info@finepaints.com
METHOD OF PAYMENT
Visa, MasterCard, American Express, Discover, or check
PROMPT DELIVERY
Your order will be carefully packed and shipped, via UPS, on the day it is received (99% of
the time). There is a modest 8% shipping charge on all orders within the continental U.S., with a minimum $8.00 charge.
No sales tax is charged, except on Vermont and New York deliveries. Overnight delivery
is also available.
Orders received from outside the U.S. are subject to international shipping charges. International clients should submit orders and Fine Paints of Europe will confirm shipping charges before orders are processed. Clients must note that shipping charges will include transport from Vermont to destination but will not include duties and entry fees imposed by receiving country – such fees will be collected by UPS directly from the recipient.
CUSTOM TINTING
All of our coatings are available in over 50,000 colors. In the event a "custom tint" is required
please visit your local FPE retailer or contact us at 1-800-332-1556. Our tinting professional
will utilize an advanced computerized color system and an expert eye to generate a perfect
match. You will NEVER have to compromise on paint quality in order to achieve the color
you desire. Custom tinting service is available for a reasonable fee of $10.00 per container.
We strongly recommend ordering sample cans for color approval prior to placing large
orders for custom tints.
COMPLIMENTARY COLOR CONSULTATION
We are fortunate to have members on our staff who are conversant in the nuances of color.
They are available on weekdays to assist you in making your color and finish choices. Our
clients receive personal, professional assistance regardless of the size of their order. This
complimentary service is available whether you purchase your paints directly from us or
your local Fine Paints of Europe retailer. See Emmett Fiore, Colorist.
WARRANTY
This coating is warranted to be free from manufacturing defects. Products determined by Fine Paints of Europe, Inc. to be defective will be replaced. Because surface preparation, method of application, environmental and other on-site conditions are beyond our control and can and do affect the performance of this product, this warranty does not include labor or the cost of labor for application of the product. Fine Paints of Europe, Inc. shall not be liable for any loss or damage including incidental or consequential damage arising from the use of our finishes. Some states do not allow the exclusion of incidental or consequential damages. Therefore, the above limitation or exclusion to the warranty may not apply to you. This warranty gives you specific legal rights that vary from state to state.
RETURN POLICY
It is the practice within the paint industry that returns are not normally accepted. However, mail order clients of FINE PAINTS of EUROPE may return “overages” of up to 25% of an order within 60 days of purchase (unopened cans only). This policy applies to primer and Fine Paints of Europe® Classic European Colors in Hollandlac Brilliant or Satin only. Clients promptly receive a full refund, less a 15% restocking fee to cover original shipping and handling costs. Paints must be packed well in original shipping box with can clips and returned via UPS Ground to: Fine Paints of Europe, Route 4 West, Woodstock, VT 05091. Please be certain to include a copy of your invoice and declare the value to UPS for insurance purposes.
CONTAINER SIZE & COVERAGE
The intense pigmentation of our finishes results in substantially greater coverage than conventional domestic paint. We would be pleased to assist you with your estimates. As a rule, you may assume that a 2.5-liter Eurogallon® of our paint covers the same area as a domestic gallon of similar gloss, and a 1-liter container will provide about 30% more coverage than a US quart of similar gloss.
Before ordering large quantities of paint, we recommend that clients confirm color selections with test cans. Test cans are available in the following sizes: Hollandlac .5 liter, Eurolux 1 liter, Eco 1 liter. Four-ounce
containers of The Designer Collection colors are available in Eurolux matte.
ENVIRONMENTAL CONCERNS
ALL of our coatings are completely free of lead and mercury, and comply with stringent federal regulation for environment protection and consumer safety. Fine Paints of Europe is a member of the U.S. Green Building Council®. All Eurolux® paints and primers and all ECO paints and primers meet requirements for compliance with LEED® EQ credit 4.2: Low-emitting materials. The intent of this credit is to reduce the quantity of indoor air contaminants that are odorous, irritating and/or harmful to the comfort and well-being of installers and occupants. For information on U.S. Green Building Council please visit www.usgbc.org.
CATALOG PRICES
Catalog prices normally remain in effect for a year after the catalog publication date, but are subject to change due to currency fluctuation. Prices in catalog represent charge for goods
ordered directly from Fine Paints of Europe. Prices at retail locations may vary.